IT Support Professional

IT Support Professional

The IT Support Professional will support end-users in technical problems they may encounter in the operation of
software, hardware, operating systems, e-mail, etc.

Duties and Responsibilities

  • Installs, tests, and maintains a variety of personal computing and network hardware and software
    systems, with local area network and wide area network connections
  • Performs diagnostic tests, modifies or repairs hardware to the board or component level
  • Replaces hardware or software as needed
  • Perform data backups and disaster recovery operations
  • Monitor network performance to determine whether adjustments need to be made, and to determine
    where changes will need to be made in the future
  • Analyze equipment performance records to determine the need for repair or replacement
  • Assists end-users in software and hardware problem resolution
  • Logs service requests or incidents and takes appropriate action to ensure a satisfactory response with
    acceptable time frames for the company
  • Establishes and maintains a parts inventory for computers, as well as other supplies and computer
    center-related materials
  • Coordinate with vendors and with company personnel to facilitate purchases
  • Perform routine network startup and shutdown procedures, and maintain control records
  • Maintain logs related to network functions, as well as maintenance and repair records
  • Keeps up to date with current trends and is prepared to make recommendations
  • Keeps customer log updated
  • Produces support documentation
  • Performs other duties as assigned

Knowledge, skills, and abilities

  • A strong understanding of a wide variety of computing equipment and software
  • Ability to follow manuals and read complicated instructions
  • Ability to operate a variety of standard office equipment including computers, printers, copiers, etc.

Credentials and experience

  • Degree / Associate degree or equivalent experience
  • Two to three years increasingly responsible experience in a IT support capacity in a user-oriented
    environment
  • Strong experience in Windows 7, Windows 8.0 and Windows 8.1 support.
  • Strong experience in managing Windows Server 2008, Active Director, Domain Controller, and Linux
    Server.
  • Strong experience in installation, setup, and managing VPN on Ubuntu server.